Terms and conditions of order and delivery for Online Shopping
Products are sold by Ruskovilla Ltd. We sell products to private persons of age 18 years in Europe, North America, and Asia. Online Store prices include value added tax. We reserve the right to modify or alter prices and shipping fee.
Orders are placed at webshop.ruskovilla.fi
Orders will be confirmed by e-mail, which indicates the price of order, shipping fee and ordered items. Receiving order confirmation requires e-mail address apprized when placing the order. Customer is committed to valid terms of delivery during each order.
Methods of payment
Online orders are paid when placing the order. Users of the online store can pay with the following cards: Visa, Visa Electron and Master Card.
Payment can be made also by the following Finnish online banks: Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken and S-Pankki.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website the payment was made to.
Phone +358 207 181 830
Business ID 2122839-7
Products that can be moved to a shopping cart at online store are available.
Some products, such as duvets, matters overlays and some pillows are not shipped outside of EU zone due to their large size. Those limitations are mentioned in the product description and are automatically removed from the shopping chart when an address outside of EU are is selected.
All products are shipped from the Ruskovilla headquarters in Artjärvi, Finland. We aim to ship out our products on the day of the order or the following working day. On our busiest sales season however, there might be minor delays in shipping times. Products are delivered via Finnish Posti.
Delivery times based on Finnish Posti’s estimates:
Finland: 1-2 working days
Baltic countries: 1-3 working days
Rest of Europe: 3-8 working days
Rest of the world: 6-14 working days
PLEASE NOTE: Due to the global situation and air cargo routes the delivery times outside of Finland can vary greatly even on a daily basis and there might be major force major delays in these estimates.
In case of delivery delays for more than 7 working days from these delivery time estimates, please contact our customer service. Ruskovilla is not responsible for any force major delays or any damage to the products caused during shipping.
Where we deliver
The products ordered from the web shop are delivered globally excluding Africa, Central and South America and the Caribbean islands and the Pacific Ocean region. If you wish to have your order shipped to these excluded areas please contact our customer service email@example.com and we’ll try to make the necessary arrangements for delivering the products to you. We are not able to deliver to the following: P.O. Box addresses, hotels, hostels or army barracks.
Please note that some additional customs, duties and brokerage charges may apply depending on your location and those will be collected at the time of delivery. To avoid any unexpected charges, we advise all our customers to contact the local customs office for more information before placing an order. For all non-EU countries, the product prices at www.ruskovilla.fi are exclusive of all taxes and duties. The customer is in charge of all the additional payments mentioned above.
Customers can order products to his/her own address or name someone else as the recipient. In that case, we require complete address and contact information of both the recipient and the orderer.
Shipping fee is paid in conjunction with the order. If your order is significantly larger than the usual post packages some extra charges might apply, and we’ll contact you before shipping your order. All orders above the value of 180€ are shipped without shipping costs in Finland
Shipping fees are:
Other EU countries 19,50€
Rest of the world 29,90€
Terms of exchange and return
According to Finnish consumer protection law a customer has the right to exchange or return unwanted products within 14 days of receiving the order. Products can be sent back to us as a customer return, and Ruskovilla Oy pays the postal fee.
All other countries:
According to European consumer protection law, a customer has the right to exchange or return unwanted products within 14 days of receiving the order. The customer pays postal fees caused by exchange and return.
The right of return concerns only unused products which are in their original packages and are resaleable to another customer. We will check the condition of all returned products before making the refund.
Fill in the Ruskovilla customer return and exchange form and pack it with the items you want to return.
A customer is liable for any returned item until we have received it.
Address for returns: